Privacy Policy

Effective Date: September 22, 2023

1. Overview & Scope

Welcome to Gymbase, the premier portal for gyms and personal trainers in the UAE. We understand the importance of privacy and have created this detailed policy to ensure our users’ trust. This Privacy Policy governs any means through which you interact with us, including but not limited to our website, mobile applications, and offline activities.

2. Information Categories & Collection Methods

Account Creation Data: When you create an account, you provide your name, email, phone number, and sometimes, preferred gym or personal trainer details.

User-Generated Content: This includes reviews, ratings, images, videos, and other content you might upload.

Automatic Information Collection: As you navigate our services, we automatically log data like IP address, device type, browser details, and browsing history.

Communication Records: Records of any communication or transactions you might have with us or through our platform, including customer service interactions.

Third-Party Integrations: If you link third-party services, such as social media accounts, we may collect information from these platforms.

3. Use of Collected Information

Your data aids us in:

Enhancing user experience.Delivering personalized content and ads.Enabling secure payment transactions.Conducting surveys and feedback initiatives.Tracking website analytics.Sending newsletters, offers, and promotional materials.

4. Disclosure & Sharing of Data

While we ensure the utmost privacy, certain situations may require us to share your data:

With business partners, sponsors, or affiliates.For legal compliance and law enforcement requests.To protect our rights or safety and that of our users.In connection with any merger, sale of company assets, or acquisition.

5. Cookies & Tracking

We use cookies and similar tracking technologies to enhance user experience, remember user preferences, conduct marketing campaigns, and collect analytics data. You have the option to refuse or delete cookies.

6. User Rights & Preferences

As a user:

You can always opt-out of receiving promotional emails.You have rights to access, rectify, and delete your data under certain conditions.

7. Data Security Protocols

Gymbase employs:

Secure Socket Layer (SSL) technology.Encrypted databases.Regular cybersecurity assessments and penetration tests.Employee training on data protection.

8. Third-Party Services & Links

Our platform may contain links to external services whose privacy policies we don’t control. Always review these third-party policies before providing any data.

9. Changes & Updates to the Policy

Periodically, we may update this policy. We’ll notify users of significant changes through email or platform notifications.

10. Retention Period

We retain your personal data only for as long as necessary for our operational needs or to fulfill legal requirements.

11. Special Note for International Users

Gymbase is headquartered in the UAE. If you’re accessing our services from outside the UAE, your data may be transferred to, stored, or processed in the UAE.

12. Minors & Children’s Privacy

Gymbase is not designed for users under 13. We don’t intentionally collect data from minors.

13. Contact & Feedback

For any queries, feedback, or concerns regarding this policy or your personal data, please contact our Data Protection Officer at: [email protected]

14. Jurisdiction

Any disputes arising out of this policy shall be governed by the laws of the United Arab Emirates.

15. Your Consent

By using Gymbase, you consent to our data practices described in this policy. If you disagree, please refrain from using our services.



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